A companion robot may be bought as a toy, a social device or equipment for a care setting. These uses need different evidence. This page replaces unsupported market-size forecasts, reimbursement claims and broad statements about therapeutic outcomes with questions a buyer can actually verify.
Compare what works after setup
| Capability | Test before buying |
|---|---|
| Conversation | Supported language, response delay, topic controls and behaviour when uncertain |
| Offline operation | Functions that still work with Wi-Fi and the vendor's service disconnected |
| Physical interaction | Noise, movement, charging arrangements and suitability for the intended space |
| Caregiver access | Account roles, notification settings and ability to revoke access |
| Maintenance | Cleaning method, replaceable parts and battery-service arrangements |
Ask for a current demonstration on the same software version you would receive. A promotional clip may omit setup, remote assistance or service interruptions. For a trial in a care environment, agree who will supervise use and how participants can decline or stop.
Cloud dependence is a purchase condition
Find out which functions require a subscription or a running vendor service. Ask what happens if the account is closed, the subscription lapses, ownership changes or the vendor stops supporting the model. A working second-hand unit may still be unusable if activation cannot transfer.
Request the support policy in writing. Distinguish the hardware warranty from cloud-service availability. Check whether an export or reset actually removes personal data from the device and associated account, and identify who can access recordings or interaction history.
Budget over the intended ownership period
Use acquisition + subscriptions + accessories + servicing + expected replacement costs. For a hypothetical device costing $1,000 with a $30 monthly subscription, three years costs $2,080 before repairs or accessories. A $1,500 device without that subscription could therefore cost less over the same period. These are comparison examples, not current product offers.
Do not infer a therapeutic result from engagement
Enjoyment or more frequent interaction is different from a demonstrated effect on a diagnosed condition. If a vendor makes a medical claim, request the device-specific regulatory status and the study supporting the exact outcome and population. The FDA device database is one starting point for checking US device records; it does not establish insurance coverage.
A care provider should evaluate a device within its own clinical and safeguarding process. Do not replace human contact, emergency response or prescribed care with an assumption about a robot's capabilities.
For product discovery, browse the companion robot category. Compare the model's current service status, privacy terms and complete cost before using a feature table to choose one.
Create a data and exit plan
List each data type the robot may collect, including audio, video, account details, room maps, interaction history and diagnostic logs. For each item, record why it is needed, where it is stored, who can access it, the retention period and the deletion method. Test the account export, reset and deletion process before placing the device in a sensitive setting.
The purchase file should also describe how users are informed, how consent or an objection is recorded, and what staff do when the device is unavailable. Keep a manual fallback for communication, reminders and emergency escalation. Ask the supplier to identify sub-processors and the procedure for a security incident or service closure.